Customer service FAQ FAQ

Payment and delivery

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What are the delivery time and cost?

Delivery time and cost

In-stock items are shipped within one business day of receiving your order.

If you request a next day despatch before 12.00 p.m., Monday through Friday (excluding holidays) it will be shipped out the same day. Orders placed after 12:00 p.m. will be shipped out on the following business day.

Delivery option	Delivery cost UK	Delivery cost ROI
Door-to-door delivery Get your order delivered directly to your home address by courier. Delivery time 3-5 working days.	£4.50	€7.25

Collection You pick up your order at one of our Milton Keynes Head Office with no charge. Please see local information for other collection points
NEXT DAY Delivery Place your order before 12 midday and it wll be despatched that day for delivery on the next working day.This cost is in addition to any other charge To be despatched the same day these orders must be placed and released by 12 midday Not Available in Northern Ireland or the Republic of Ireland NEXT DAY TEAM ORDERS	£5 (Plus normal delivery charges total £9.50 / £8.50) £10 (plus normal delivery charges)	N/A N/A

What payment options do I have?

Payment Options

As a Consultant you have up to 14 days credit on the products you purchase. Your credit limit will be dependant on your postcode and other factors.
This means that you don’t have to take any financial risks – you can simply collect the money from your customers and then settle your invoice later.
You can choose between several options on how to pay for your order;

Invoice – You will get an invoice together with your delivery. This can be used to pay at the high street bank (Nat West or your own). Please note some banks place a charge for this service.
Online payment – Pay by debit or credit card (not AMEX) via the online payment systyem or through Customer Care.
Bank transfer – Pay through your bank account.
Direct Debit – the simplest way to pay. Complete and sign the attached form and send into the Accounts Dept at Oriflame Head Office.